POLICIES, PROCEDURES, AND FREQUENTLY ASKED QUESTIONS





Cancellation and Rescheduling Policies




A valid credit or debit card is required to book all appointments, whether booked online, via email or over the phone.


ALL cancelled or rescheduled appointments with less than 24 hours notice will be subject to a charge of 50% service price fee.


ALL No-Show appointments will be subject to a 100% service price fee, no exceptions.


  • An email, voicemail, or phone call must be made to cancel or reschedule appointments at least 24 hours in advance.

  • By booking your appointment online, in person, or over the phone you are agreeing to the cancellation policy. If you need to call after business hours to cancel please send an email or text (830) 445-4564.

  • Reminders are sent via email the day your appointment is made, and the day before your appointment. Text reminders are sent 48 hours prior and the day of your appointment.

  • If you have to be more than 10 minutes late you may have to reschedule depending on when the next appointment is scheduled after yours. This ensures that all clients have adequate time for their services.

  • Cancellation policies are put in place to protect clients that are on time, keep their appointments, or notify in a timely fashion when they need to cancel/reschedule. An appointment that is made and not kept causes Belle to lose valuable time and keeps another client from being able to come in. This also allows us to keep prices low, which all customers can appreciate. Our time with each and every client is very important. WE APPRECIATE YOUR BUSINESS! We value our relationship with clients above all, and want to ensure that each client has time for their full, quality service.




Updated COVID-19 Procedures



Until further notice: ALL facial services are not available to be booked until after August 1.


At all appointments, hand sanitizer will be provided upon entering the building.


It is mandatory for all clients to wear a mask, unless you have a verifiable medical condition that precludes you from wearing it or while a service is being done to the mouth area.


If you do not bring your own mask with you, a sanitized fabric mask or disposable mask (depending on availability) will be provided to you for an additional cost.


We will also be wearing masks for mutual protection and safety.


NO OTHER PEOPLE will be allowed to wait or be in the room with you. This includes children and significant others. Please plan accordingly, there are no exceptions.


PLEASE ARRIVE no earlier than five minutes prior to your appointment to avoid waiting in the common area. You will not be allowed in to wait in the common areas ANY EARLIER than five minutes prior. Please wait in your vehicle prior to this time.


Our doors may remain locked until a few minutes prior to your appointment, so that we have adequate time to disinfect between clients.


ANYONE with ANY coronavirus or flu-like symptoms will be rescheduled.





Frequently Asked Questions



A lot of clients have questions about waxing, skincare, and the spa experience in general. Please see if yours is answered below. If not, please send us an e-mail or contact us for further information.


Why should I come to a specialty salon like Belle for waxing?

Two words: expertise and hygiene. We are waxing experts who have perfected our skills for years. Please do not trust your delicate skin to someone who is not qualified. We also adhere to strict sanitary and hygiene practices, including: sanitized tables and linens, gloves at all times, strict cleanliness, proper pre-wax cleansing and post-wax care, and NEVER double-dipping a wax stick with NO exceptions.


I've never had any kind of waxing, should I do a Brazilian first?

Some people are able to do a full Brazilian despite never having been waxed, however, it is recommended to try a Bikini or In-Between-Ni wax first. There are two reasons for this: First, you will be more familiar with the esthetician, technique, discomfort level, and process when you get a full Brazilian wax. Secondly, at your second wax - which can be a Brazilian if you wish - the hair that was removed the first time will be softer and easier to wax. The whole experience of a Brazilian will be less intense if you take it in stages.


How should I prepare for a bikini or Brazilian wax?

For a first time appointment, please allow the hair to grow to approximately 1/2 inch long. This is very important to achieve a clean result - hair that is too short is not easily removed, particularly if it is coarse. This means allowing your hair to grow for at least two weeks. If you come for your appointment and have recently shaved, we may not be able to perform the service. If your hair is over 1 inch long, you may want to trim it for the best result. Avoid putting lotion or oil in the area the day of your appointment. Please come to your appointment with the front and back area clean and sanitary for your own protection. Some people find it is helpful to take Ibuprofen before the appointment.


How long does a wax last?

Typically you will have 4 to 6 weeks between waxes. This includes 2 to 3 weeks of smoothness followed by a 2 to 3 week growing out period. Sometimes underarm hair grows slightly faster.


Does waxing hurt? And what should I expect if it's my first time?

Hair being pulled from the follicle is accompanied by a slight stinging sensation, but we will use our techniques and expertise to minimize pain and redness. Arrive a couple of minutes early to fill out the client intake form and visit the restroom if necessary. Sanitary wipes are provided upon request. Please arrive with all areas clean and sanitary that are to be waxed. For body waxing services, you will be given a few minutes to undress in private - for women's intimate waxing you will be asked to remove all clothing from the waist down. Your chosen service will be performed quickly and cheerfully! A natural aftercare oil will be applied to remove any wax residue, followed by an anti-inflammatory cream.


Women commonly ask if they can receive a bikini or Brazilian wax if they are on their menstrual cycle. This is perfectly fine, just make sure to wear a fresh tampon or menstrual cup.


Ingrown hair treatment suggestions

Ingrown hairs can happen with shaving or waxing if you do not take proper care of the area. Common areas where they can occur are the bikini line and underarms. After waxing, make sure to exfoliate every day in the shower - our exfoliating massage gloves are perfect for this task. If this is not enough to keep them at bay, a treatment product such as our ingrown hair serum may be necessary. Make sure to avoid using heavily fragranced lotions or products with a lot of chemical additives in the area. If you develop a red cyst-like ingrown hair, treat it with an antibiotic ointment. If a hair is visible, try to gently free it but do not tweeze it. Leaving the hair in the follicle will allow the tissue to heal around it and prevent a reoccurrence. If you have ingrown hairs that are bothering you, let us know when you book your waxing appointment so we can have time to clear them up and discuss treatment options.


Contraindications for Waxing

If you are using prescription Vitamin A medication, such as Differen, Renova, or Retin-A micro, you should not get waxed anywhere on your body UNTIL YOU HAVE BEEN OFF THE MEDICATION FOR 3 WEEKS. If you have used or are using Accutane, you should not get waxed anywhere on your body UNTIL YOU HAVE BEEN OFF THE MEDICATION FOR 6 MONTHS. If you are using an over-the-counter product that has retinol or a high glycolic acid content you should stop using the products for at least 1 WEEK before waxing. It is very important to tell us if you have used or are using these products. We can perform a small patch test to make sure you will not have any undue reaction to the waxing process. In addition, you should not wax over areas that have an infection of any kind, psoriasis flare-up, eczema flare-up, or sexually transmitted disease outbreak. This is to ensure the health and integrity of your skin. Some medications, health conditions, or antibiotics can be contraindications for waxing. Please call us if you have any concerns, and make sure to notify us of any medication changes before your appointment.


Pregnant Clients

We are very experienced at waxing clients at all points during their pregnancy. However, please be advised that due to increased blood flow and sensitivity a full Brazilian wax can be more uncomfortable during pregnancy. We ask that if you are waxing, you discontinue if you have a high risk pregnancy or complication. We also require a doctor's release for any full Brazilian waxing after 35 weeks. Other waxes, such as a regular bikini or in-between-ni can be performed provided you are not at high risk. We value your safety and comfort above all.


Brides-to-be

We ask that all brides who wish to do any waxing directly before their wedding be established clients. Ideally we would like to see a bridal client 2-3 times at least prior to the wedding. If you are wanting bikini or Brazilian waxing, this means that you should get 2-3 waxes in the months preceding your wedding. This allows us to know your skin and how it reacts, and makes sure you won't have any redness or pain on your big day. PLEASE advise us when booking your appointment if you are a bride and have a wedding within two weeks of the appointment. We need to determine the appropriate time for your waxing appointment.


I've never had a facial service before. What should I expect?

Arrive a few minutes early to complete your client intake form and relax. You will be given time and privacy to undress to your comfort level and lay under the covers. Please remove all jewelry and your watch. As your treatment starts, we will go over your skin history and current product usage. Please let us know if you are using any Retin-A products or aggressive anti-aging products at this time. As your service is performed you can relax and enjoy the treatment. Extractions (removing debris manually from the pore) will be performed with some facial services. Extractions are done hygienically with wrapped fingers, or extremely delicate use of an extracting tool. After your service, you'll be given time to dress and enjoy a glass of water. We advise you to only put mineral makeup on the same day as your facial to assist in calming the skin and to prevent clogging your "open" pores.


Booking Appointments

To book an appointment, you can either call us or conveniently book your appointment online. At times we may be assisting other customers or performing treatments and unable to answer the phone. You can leave a message that will be returned promptly or use the online booking tool. You can also email us if you have a question or want to make an appointment.


Gratuity

Gratuity is always appreciated for any service. Gratuity is NOT included in any service price or gift certificate. We regard gratuity as a voluntary means to express your satisfaction with your service.


Payment and Refund

Payments are accepted in the form of cash, Visa, Mastercard, Discover or American Express. Belle Waxing and Skincare no longer accepts checks. We at Belle want you to be completely satisfied with your services and your purchases. Refunds will be given for 30 days after purchase for UNOPENED retail merchandise, and for 7 days after service purchase depending on individual circumstance.


Can I bring my child to my appointment?

Due to insurance liability, small children are not allowed in the treatment rooms. Unless your child can sit unattended in the waiting area, please make other arrangements for them while you receive your service. This policy will ensure that small ones are safe, your esthetician can devote her entire attention to your service, and other patrons also receive a relaxing service.